GE and ecobee: A Tale of Two Customer Service Experiences
After two different customer service experiences with GE and ecobee, we’re reminded why we invest in Avid’s customer service experience.
Entries by David Hollingsworth
Integrating Call Information to Enhance Dental Practice Management
We helped Goetze Dental integrate our cloud based VoIP phone technology with their EDDSON practice management software.
Expensive phone plans, delay and echoes: are those my only options?
Why switch to an Avid cloud based VoIP phone system? You’ll save money, get more reliable and local service, and gain access to more features.
Investing In Your Future
Do you have an infrastructure partner helping you through the many business changes we’re all experiencing in 2020? If not, read on…
Working From Home Has Become The Norm
The top 3 things to consider when moving to a home office… phone setup, secure VPN back to the office and optimizing home networks.
Announcing the Avid Complete Premium Bundle!
By David Hollingsworth, Managing Member at Avid Communications For clients who take professional communications seriously, Avid now offers an array of services for one low monthly subscription. When purchased separately, this bundle of voice, data and video services can cost up to $75 per month per person. When taking advantage of our Avid Complete bundle, […]
Avid Connector – Easy Telephony Integration with Custom CRMs
By David Hollingsworth, Managing Member at Avid Communications. Over the years, customers have requested integration with their Customer Relationship Management (CRM) systems. CRM integration allows users to work more collaboratively, automatically getting information about callers and relating that to existing customer information within the CRM. For the standard CRMs like Salesforce, Outlook, ConnectWise, NetSuite, etc., […]
Do you know how much time your employees are spending on social media websites?
By David Hollingsworth, Managing Member at Avid Communications. Not all of the benefits of Avid CyberSecurity are security related. Avid CyberSecurity’s systems track and log traffic of all types. Business owners can now see how individual employees are spending their time and determine if it’s a good use of company resources. I recently asked one […]
Employee Spotlight: Lee Storrer, Operations Manager
By David Hollingsworth, Managing Member at Avid Communications. Lee Storrer joined Avid in August 2019 in the customer provisioning organization. Lee brought a vast background of expertise that has been immediately put to use helping Avid and it’s customers. Adding an additional resource in our provisioning organization was a necessity as our customer acquisition rate […]