By David Hollingsworth, Managing Member at Avid Communications. Lee Storrer joined Avid in August 2019 in the customer provisioning organization. Lee brought a vast background of expertise that has been immediately put to use helping Avid and it’s customers. Adding an additional resource in our provisioning organization was a necessity as our customer acquisition rate […]
When I added texting to my business phone number, I was surprised how many people contact me through text. Maybe I shouldn’t have been surprised, but I was. I routinely give out my business phone number for people to contact me. With our unified communications platform, if someone leaves a voicemail, the voicemail gets sent […]
By David Hollingsworth, Managing Member at Avid Communications. We wanted to introduce you to our newest offering called Avid Contact Center. You may have heard of Call Center Solutions… these solutions have been around for a long time. They help you manage inbound and outbound phone call routing. A Contact Center solution is different than […]
By David Hollingsworth, Managing Member at Avid Communications. One of the problems in our industry is that there’s too much finger pointing. What I mean by that is there are usually multiple vendors supporting your Information Technology infrastructure. You might work with one company for help desk support, another company for your internet bandwidth, a […]
By David Hollingsworth, Managing Member at Avid Communications. Historically, I really, really disliked getting a request for a video conference meeting. My typical experience was spending some time downloading and configuring specific software for the meeting. When the meeting was supposed to start, others would struggle getting connected… adding to the pain and delaying the […]
By David Hollingsworth, Managing Member at Avid Communications. Earlier this week, we welcomed a new intern, Rylan Martin, to our Cybersecurity team. Rylan is currently a student at the Missouri Innovation Campus (MIC). The MIC is a partnership between the University of Central Missouri, Lee’s Summit R-7 School District, Metropolitan Community College, and more than […]
By David Hollingsworth, Managing Member at Avid Communications. Most network security articles cover topics about keeping “bad actors” out of your network. But what if the problem is inside your network (ie., an employee or vendor working in your office?) Insiders pose a significant risk because they generally know where/what the vulnerabilities are in your […]
Network Security is often talked about in the news, but for the most part, small and medium businesses are not taking serious steps to reduce the risk. Based on working with businesses for years, there are several reasons companies aren’t dealing with this potentially catastrophic problem: Network Security is a complex. Cyber criminals have become […]
By David Hollingsworth, Managing Member at Avid Communications A basic understanding of how malware attacks occur (e.g., Ransomware, spyware, Trojan horses, viruses) helps justify a Next Generation Firewall (NGFW). Malware can get on your computer in a variety of ways, but the most common is through email. According to the Verizon 2017 Data Breach Report, 66% […]