Entries by David Hollingsworth

Announcing the Avid Complete Premium Bundle!

By David Hollingsworth, Managing Member at Avid Communications For  clients who take professional communications seriously, Avid now offers an array of services for one low monthly subscription. When purchased separately, this bundle of voice, data and video services can cost up to $75 per month per person. When taking advantage of our Avid Complete bundle, […]

Avid Connector – Easy Telephony Integration with Custom CRMs

By David Hollingsworth, Managing Member at Avid Communications. Over the years, customers have requested integration with their Customer Relationship Management (CRM) systems. CRM integration allows users to work more collaboratively, automatically getting information about callers and relating that to existing customer information within the CRM. For the standard CRMs like Salesforce, Outlook, ConnectWise, NetSuite, etc., […]

Do you know how much time your employees are spending on social media websites?

By David Hollingsworth, Managing Member at Avid Communications. Not all of the benefits of Avid CyberSecurity are security related. Avid CyberSecurity’s systems track and log traffic of all types. Business owners can now see how individual employees are spending their time and determine if it’s a good use of company resources. I recently asked one […]

Employee Spotlight: Lee Storrer, Operations Manager

By David Hollingsworth, Managing Member at Avid Communications. Lee Storrer joined Avid in August 2019 in the customer provisioning organization. Lee brought a vast background of expertise that has been immediately put to use helping Avid and it’s customers. Adding an additional resource in our provisioning organization was a necessity as our customer acquisition rate […]

Add Texting To Your Business Line.

When I added texting to my business phone number, I was surprised how many people contact me through text. Maybe I shouldn’t have been surprised, but I was. I routinely give out my business phone number for people to contact me. With our unified communications platform, if someone leaves a voicemail, the voicemail gets sent […]

It doesn’t matter what is causing the problem… solve the problem!

By David Hollingsworth, Managing Member at Avid Communications. One of the problems in our industry is that there’s too much finger pointing. What I mean by that is there are usually multiple vendors supporting your Information Technology infrastructure. You might work with one company for help desk support, another company for your internet bandwidth, a […]

Do you loathe trying to join a video conference?

By David Hollingsworth, Managing Member at Avid Communications. Historically, I really, really disliked getting a request for a video conference meeting. My typical experience was spending some time downloading and configuring specific software for the meeting. When the meeting was supposed to start, others would struggle getting connected… adding to the pain and delaying the […]