Lots of companies provide services to other companies… but what makes a good service provider? Avid was started with the belief that service and support should extend to every user, providing service to every customer down to the handset on the desk. We also believe getting support should be easy—we have an “Avid” button on […]
November 1st through the end of the year becomes a very important time for many working in health insurance because of open enrollment. We were recently asked to help a customer implement a true call center phone solution within the insurance industry. The customer had a traditional phone system and did not have the call […]
Recently, I met with a company struggling with voice and data technology – specifically, performance and cost issues. The company has a complex mix of technologies that allows their data and phones to work seamlessly between offices. For those of you that are more technical, they have a cloud based Voice Over IP (VOIP) phone […]
With Google Fiber piloting service for commercial users, Avid now has a number of customers who use Google Fiber for all or part of their connectivity needs. Early returns are quite good! Avid’s voice services mesh well with Google Fiber, and we have been able to deliver a full suite of standard telecommunications services over or […]
Avid will soon be installing an extensive wifi system in the Our Lady of the Presentation Catholic Church school facilities, marking yet another educational client that is vastly upgrading wifi access for students, staff and guests. Avid’s system is economical, high-speed and provides strong administrative control. We recommend a setup that essentially creates three networks. The […]