Avid Voice for Microsoft Teams

Avid Communications - Microsoft TeamsBuilding on over 15 years of experience, Avid is offering two different solutions for businesses that want voice within their Microsoft Teams.

Avid Direct Connect

Avid Direct Connect allows Team users to connect to the outside world using Avid’s reliable and secure network. Businesses can natively extend the Teams experience to include inbound and outbound calls with Avid.

Avid does more than simply connect Teams to the outside world. Avid has built an automated management system that allows Avid to manage all aspects of the Team’s voice experience. This goes way beyond simply assigning numbers to individuals.

  • Manage ongoing changes
  • Setup and manage Automated Attendants and Call Queues
  • Assign and manage message or music on hold
  • 24×7 Network Monitoring and Support
  • Unparalleled voice quality experience
  • Enterprise-grade security and compliance

Adding voice to your Microsoft Teams should not require an extra burden for your organization to manage users, automated attendants, call queues, and call flows for your business hours, after hours and holiday hours. Avid will continue to provide it’s full service support for voice users for Teams.

Avid’s Connector for Teams

Avid’s Connector for Teams (AvidCT) is an App that allows users to make a call using Avid’s softphone (MaX UC) or desk phone all while staying within the Teams interface.

Users simply download and add the Avid App to make calls directly from Microsoft Teams. Calls within Microsoft Teams can be made using the Command bar, the message compose area of a Chat or Teams Channel or in response to a chat message.

With AvidCT, no additional licenses are required, simply add the App and Avid voice customers can make calls within Microsoft Teams.

If you are interested in learning more about how Avid can help your business with Voice for Microsoft Teams, give us a call at 816-994-7050.

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