On the night of Monday, March 6th at about 7pm, a strong line of storms rolled into the Kansas City Metro area. Before the night was over, strong winds, hail and heavy rain had inflicted serious damage throughout the region. Avid’s network monitoring system picked up the first customer outage in Prairie Village at 7:24pm. […]
There are some projects that we’re particularly proud to be a part of. That was the case with the new Missouri location of Jewish Family Services. They recently renovated a mid-century modern building at 425 E 63rd street, or in East Brookside–as it’s now being called. Being a nonprofit agency, JFS was on a limited […]
Every once in a while, a client will report that their Google Fiber connection is “slow.” We find that this is never actually the case. So what’s really going on? The client is, indeed, experiencing a slow connection. But the cause lies somewhere in the network on the client side of the fiber jack, and […]
If you say there is a problem… we agree with you. Our philosophy is to fix problems first and ask questions later. One of the biggest frustrations companies have with communications providers is having to fight with them when there’s a problem. They have to debate whether the provider will take any ownership of the […]
We’ve been in our new offices since early in the year, but a couple of weeks ago we had the pleasure of hosting many of our business friends at our new offices. The open house was sponsored by the Northeast Johnson County Chamber of Commerce, and we found it progressive that they were eager to […]
This post is another in a series of posts about the services provided under Avid’s Gigabit Complete program. Last week, we were speaking with a prospective client who bemoaned the rapid decline of his WiFi network. Not long ago it worked fine. Now it’s terrible. And just before that, we were talking with another prospective […]
When you’ve been in business for a decade, sometimes you think you know who you are. But maybe you don’t. Or maybe you do, but you don’t say it well. (If you were wondering about the Owl as our mascot, check out the blog post that explains our decision.) So recently, we hired a branding […]
We just hate turning down business. And as an entrepreneurial company managed by its owners, we are lucky that we don’t have to do that very often. Everyone here is a problem solver by nature – able to go outside of usual boundaries to get something done. Recently, after working for quite a while to […]
Eileen Zapien started with Avid in August of 2015. Jeff Van Orsdal, our chief engineer, is her brother-in-law. He let her know that we were looking for technical customer service representatives at the time. With her previous experience in programming at DST and the opportunity for her to work with family, she was a perfect […]