Dave Scott, Author at Avid Communications

About Dave Scott

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Entries by Dave Scott

Case Study: New Firm Projects Sophistication

February 6, 2007/0 Comments/in General Information/by Dave Scott

Small operation Heavy per-person computer usage Desire to avoid expense of buying a phone system Projects the image of a larger firm through sophisticated communications capability Key features used: Automated Attendant, Multiple Appearance Directory Numbers, Voicemail/email integration

Case Study: Excellent Client Service a Top Priority

November 30, 2006/0 Comments/in Helpful Hints/by Dave Scott

About 50 employees Use Hosted Service Old phone system had run out of gas Highly focused on excellent client service Move to DID numbers freed up receptionist for other tasks Bonding T-1 circuits for high performance Internet access Key features used: Priority Lines, Automated Attendant, Multiple Appearance Directory Numbers, Line State Monitoring