Entries by

Adding phone capacity for fundraising campaigns

More phones and lines can be temporarily added for special requirements such as a fund drive phone bank. Equipment and lines can be added for a period as short as a month. Each phone for a phone bank is $40 per month, with just a one-month minimum. This includes configuration, delivery and setup charges. For […]

Case Study: Emergency Turn-up Needed

When you’re a restaurant operator and opening day is just a week away, what do you do when the Big Phone Company tells you it will take 21 days to get service? Call Avid, that’s what. We were able to deliver a Hosted PBX service over a full T-1 and integrate it with the client’s […]

Getting the most from a conference bridge

We’ve just introduced an audio conference bridge service that will support up to 50 users on a single conference call. We’ve already seen a number of clients incorporate this into their daily business operations. It allows a moderator to exert control over a conference call by: (1) knowing exactly who is on the bridge through […]

Case Study: Handling Rapid Growth and Relocation

Rapidly growing not-for-profit organization needed great flexibility to handle its growth and pending relocation to a new facility Telecom requirements changing due to the stages of development of the organization Needed Avid’s direct involvement in various planning stages for new facility Use Avid’s Hosted Services Key features used: Multiple Appearance Directory Numbers, VPN, Automated Attendant, […]

Case Study: Complex Call Flow for Multiple Product Lines

Over 10 employees Develop and distribute line of luxury consumer items Global distribution needs Use Avid’s Hosted Service offering Multiple product lines and specialized functions take advantage of Avid’s complex call flow capability Account administrator a frequent user of web-based service configuration Key features used: Multi-Line Hunt Groups, Multiple Appearance Directory Numbers, Remote Phone capability, […]

Case Study: Excellent Client Service a Top Priority

About 50 employees Use Hosted Service Old phone system had run out of gas Highly focused on excellent client service Move to DID numbers freed up receptionist for other tasks Bonding T-1 circuits for high performance Internet access Key features used: Priority Lines, Automated Attendant, Multiple Appearance Directory Numbers, Line State Monitoring