Are your prospects virtually happy versus actually happy?
The inability to have a face-to-face meeting has stripped our sales team of one of their major advantages over other providers. Non-verbal cues.
Entries by Jason Terry
Omie Leads Avid Communication’s Adopt a Family Effort for 2019
Hi there. My name is Omie. I’m the mascot for Avid Communications. They adopted me on March 22nd, 2016. As we fly into the holidays, I felt it was important for our entire team to come together to make the holidays better for a few families in need. But who… WHO could we help? My […]
Identity crisis? Not here.
By David Scott, Managing Member at Avid Communications. Occasionally it’s good to draw back to 30,000 feet and get a full perspective on things. After popping the cork on 14 years in business, I felt it was time to do that with Avid itself. And I liked what I saw. Over the past three years […]
Employee Spotlight: Laren Landgren, Agent Manager at Avid Communications
We recently sat down with Laren Landgren to talk about the journey that led to him working at Avid Communications. Laren manages our channel partnership program. What did you do before coming to work for Avid? I worked at Consolidated Communications for seven years. For people that know Taylor, our Director of Sales, she also […]
Fake News and Quality of Service (QoS)
By David Scott, Managing Member at Avid Communications Forgive us if we’re a little sensitive on this point. But when someone misleads customers about the true nature of voice Quality of Service–it just makes us mad! Grrrrr!! And it seems to be happening more and more. In the world of phone service, Quality of Service […]
When customer service is put in solitary confinement.
By David Scott, Managing Member at Avid Communications, talking about customer service fails. We’ve found a new application for our recently launched Call Recording service. David Hollingsworth was on the phone the other day trying to troubleshoot a problem with one of our very worst vendors. Their customer service has been poor forever, but now […]