Case Study: Complex Call Flow for Multiple Product Lines

  • Over 10 employees
  • Develop and distribute line of luxury consumer items
  • Global distribution needs
  • Use Avid’s Hosted Service offering
  • Multiple product lines and specialized functions take advantage of Avid’s complex call flow capability
  • Account administrator a frequent user of web-based service configuration
  • Key features used: Multi-Line Hunt Groups, Multiple Appearance Directory Numbers, Remote Phone capability, Automated Attendant, Web-Based Account Interface
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