By Brandon Mathews, Account Executive for Avid Communications
We recently started supporting Bautista LeRoy, a personal injury law firm here in Kansas City. I’ve really enjoyed getting to know José Bautista through the process. We’re providing and managing their phones, wireless access points and firewall.
I talked with José recently about his experience working with Avid and wanted to share some of his responses. What better way to share another great success story?
José, why did you make a switch to Avid Communications?
I was previously with a national VoIP provider. We started using them in 2011. As we’ve grown, it become a problem that they weren’t local. We regularly needed to add more phones and conference lines. At every step, there had to be various conference calls, training over the phone, etc. Any time we needed to make a change, add a new phone, or troubleshoot an issue, it involved too many people. It was cumbersome.
When we bought our current building, Avid was already servicing the engineering company located here. We connected with you to set up a time to talk about working together. Your team came in to talk about how many lawyers we have, how many paralegals we have, and how many lines we would need. We also needed conference room lines.
We also wanted to lease out some of the vacant space in the building to solo practitioners, so we made plans for providing service to them as well. We needed a VoIP system that could tolerate our bandwidth demands. The phones needed to work, no matter what.
Avid came up with a plan to provide exactly what we needed. We’re lawyers. We don’t know the jargon or industry terms. And Avid helped us navigate to the right system with enough capacity and features for our firm… now and in the future. The entire process from planning to implementation went smoothly. They ported our number over and had us up and running in ten days.
Our needs were met in a timely manner, and ongoing support is great! We’re very happy with Avid and this successful partnership. I love that we can call one number (programmed into our phones) to get local support for any of our telecommunication needs.
José Recently Featured in Super Lawyers®
To learn more about José and his firm, please read the article, “From the Philippines to LA to St. Louis to KC, and now into new digs in midtown, José Bautista brings it all back home” It’s a great story about his past and why he’s chosen Kansas City as the place to live and work.